Illustrative image of a drainage engineer preparing CCTV inspection equipment outside a home
Illustrative imageConcept image — not presented as a Drain Star employee or completed job.

Drainage help across England and Wales

Slow drains, repeat blockages or foul smells?

Do not wait for an overflow to make the problem obvious. Ask about an inspection and understand what may be happening underground.

24/7 emergency enquiries. No attendance or response-time promise.

24/7 emergency enquiriesCall when a drainage problem cannot wait.
England and WalesShare the job postcode and service details.
Repair choices explainedUnderstand lining, dig-outs and CCTV investigation.

Start with the warning sign

What are you seeing?

Choose the closest symptom. This guides the enquiry; it does not diagnose the fault.

Suggested next page

Drain unblocking may be worth discussing. Share which fixtures are affected and when the change started.

Read the drain-unblocking guide

Choose the right starting point

See the service, not just the name

Explore the symptom, investigation and repair routes. Every page explains what the method is for and what still needs assessing.

Illustrative image

Service 04

Drain lining

Understand how a liner can form a new inner surface in a suitable pipe.

Explore drain lining
Illustrative image

Service 05

Drain dig-outs

See how an affected section can be exposed, replaced and reinstated.

Explore drain dig-outs

Make the underground visible

Liner or dig-out?

The inspection and site conditions decide the route. Explore the two typical processes below.

Illustrative image of drain-liner material being handled beside an access point
Illustrative imageConcept image — suitability and equipment vary by job.

Repair from inside

A new inner surface in suitable pipework

A measured liner is installed through an access point and formed against the host pipe. It is not suitable for every defect.

  1. Inspect
  2. Clean
  3. Install
  4. Cure and check
See how lining works
Illustrative image of a controlled drain excavation exposing damaged and replacement pipe sections
Illustrative imageConcept image — safe excavation and reinstatement vary by site.

Direct access

Expose and replace the affected section

A dig-out may be discussed where direct access is needed or an internal repair is unsuitable.

  1. Locate
  2. Expose
  3. Replace and test
  4. Reinstate
See how dig-outs work

Watch the process

Two repair routes, made visible

Original animations explain a typical sequence without pretending every drain or site is the same.

12-second explainer

How a drain liner is installed

Original illustrative animation. The exact method varies with the defect, pipe, access and site conditions.

Read the video transcript
  1. Inspect and locate the affected section.
  2. Clean and prepare suitable pipework.
  3. Measure, install and form the liner.
  4. Allow it to cure and check the repaired run.

12-second explainer

How a drain dig-out works

Original illustrative animation. The exact method varies with the defect, pipe, access and site conditions.

Read the video transcript
  1. Locate the defect and assess nearby constraints.
  2. Expose the affected section with a site-appropriate safe system.
  3. Repair or replace the pipework, then test the run.
  4. Backfill and reinstate the surface as agreed.

Do not wait for a complete failure

Warning signs deserve an answer.

Slow flow, gurgling, smells or repeat blockages can point to a developing drainage problem. Ask about a CCTV inspection before the situation becomes more disruptive.

Confirmed coverage

Drainage enquiries across England and Wales

Share the job postcode, symptoms and safe access details so the enquiry can be reviewed.

Read the coverage details

England and Wales

The Bridgend registered office is a legal disclosure, not a customer location or centre of operations.

Request an inspection

Give the first conversation a useful starting point

Share the symptoms, location and safe access details so Drain Star can review your enquiry.

Include affected areas, when it started and any safe access details. Do not include payment information.