24-hour emergency enquiries

When a drainage problem cannot wait

Drain Star accepts emergency drainage enquiries 24 hours a day, 7 days a week. If wastewater is entering a property, prioritise safety while you make contact.

Request a call back Call 0800 193 1060

Illustrative image of drainage inspection equipment being used beside an open access chamber — Illustrative imageIllustrative image — not presented as a real Drain Star job.

Emergency drainage contact

Emergency drainage service available 24 hours a day, 7 days a week. Call 0800 193 1060. No attendance or response time is promised on this website.

Immediate safety steps

Keep people and pets away from wastewater.
Where safe, stop using fixtures that are contributing to an overflow.
Avoid contact with standing foul water and do not enter an unsafe space.
If there is an immediate danger to life or electrics, use the appropriate emergency service.

Describe the urgent issue

Include what is affected, whether water is still rising, the property or site type, safe access information and the best contact route. An enquiry is not a confirmed booking.

Do not wait for a complete failure

Warning signs deserve an answer.

Slow flow, gurgling, smells or repeat blockages can point to a developing drainage problem. Ask about a CCTV inspection before the situation becomes more disruptive.

Request a call back Call 0800 193 1060